bm88 Platform Privacy Notice

This page describes what we collect when you use bm88 and how we keep that data protected. We at bm88 take privacy seriously — your account information, payment details, and activity records are encrypted and never shared with third parties without your explicit consent. When you sign up, deposit via OVO, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, or engage with our sportsbook, live dealer, slots, or esports markets, we collect data to operate our platform safely and comply with our legal obligations.

Our privacy practices are straightforward: we collect only what we need, store it securely, and allow you to access or delete your data on request. This notice covers all users on bm88, whether you are in Jakarta, Surabaya, Bandung, Medan, Semarang, Yogyakarta, or other supported jurisdictions.

Read on to understand exactly what we collect, how we use it, and what rights you have over your information.

What Data We Collect on bm88

When you create an account on bm88, we collect your full name, email address, phone number, date of birth, and a username / password combination. During account verification, we also collect your national identity number (KTP, passport, or driver's license) and may request a selfie or photo to confirm your identity. These steps comply with anti-money-laundering and know-your-customer (KYC) regulations in supported jurisdictions.

Payment and financial data

When you deposit via OVO, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, we receive transaction confirmation and your account balance updates. We do not store your mobile banking password, local payment credentials, or bank account numbers. Instead, we use secure API connections to online payment, e-wallet, and other payment providers — they handle authentication, and we receive only confirmation that a transaction succeeded. This protects your payment credentials from being stored on our servers.

Note: We retain transaction records (amount, date, payment method, status) for accounting and regulatory compliance, typically for several years.

Activity and gameplay data

We collect data about your activity on bm88 — which games you view, which entries you place, account login times, and the devices you use. This data helps us detect fraud, improve our platform, and respond to support requests. We do not sell this data to advertisers or marketing firms. We do not track you across other websites.

Cookies and tracking

Our platform uses cookies to keep you logged in, remember your preferences, and prevent fraud. These are essential cookies — without them, bm88 would not function. We do not use cookies to track you for marketing purposes. Third-party analytics services (such as Google Analytics) may set their own cookies to measure how users interact with bm88; you can opt out of these by adjusting your browser settings or using a privacy extension.

Our Privacy Commitments on bm88

How we use your data

We use your data for the following purposes only:

Account operations: Creating your account, processing deposits and withdrawals, verifying your identity, and managing your balance.
Fraud prevention: Detecting suspicious activity, preventing unauthorized access, and protecting your account from compromise.
Customer support: Responding to your questions, resolving disputes, and improving our service based on feedback.
Legal compliance: Complying with anti-money-laundering laws, tax obligations, and regulatory requirements in jurisdictions where we operate.
Platform improvement: Analyzing how users interact with bm88 to fix bugs, optimize performance, and develop new features.

We do not use your data to send unsolicited marketing emails or SMS. We do not sell your data to third parties. We do not track your browsing outside bm88 for advertising purposes.

Third-party processors and data location

We use third-party service providers to operate bm88 — payment processors (OVO, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), cloud hosting providers, and analytics tools. These providers have access only to the data they need to perform their functions, and we require them to protect your data as we do. Our servers may be located outside Indonesia, which means your data may be processed in a different jurisdiction than your own. By using bm88, you consent to this cross-border data transfer.

Your rights on bm88

Access: You can request a copy of all personal data we hold about you
Correction: You can update your name, email, phone number, or other details at any time
Deletion: You can request account closure and deletion of your data, subject to legal retention requirements
Portability: You can request your data in a machine-readable format to transfer to another service
Objection: You can opt out of non-essential analytics and third-party data sharing

Data security

We at bm88 use industry-standard encryption (SSL/TLS) to protect data in transit. Your password is hashed and never stored in plain text. Sensitive data such as payment information is encrypted at rest on our servers. We conduct regular security audits and update our systems to address emerging threats. However, no system is completely risk-free — if you suspect unauthorized access to your account, contact our support team immediately.

Data retention

We retain your account information for as long as your account is active. If you close your account, we retain transaction records and identity data for the time required by law — typically several years for anti-money-laundering compliance. After that period, we delete or anonymize your data. You can request specific data deletion at any time, subject to legal holds.

Contact us about privacy

If you have questions about our privacy practices, wish to access your data, or believe we have mishandled your information, contact our support team. We respond to privacy requests within a few business days. You can reach us through the help section on bm88, via email, or through live chat support — all available in English and Indonesian.

We at bm88 are committed to transparency. We do not hide data practices in legal fine print. Our privacy policy is plain-language, straightforward, and updated whenever our practices change. Users in supported jurisdictions have the right to know what we collect and how we use it, and we respect that right fully.

If your jurisdiction has specific privacy laws (such as Indonesia's Personal Data Protection Law or others), we comply with those requirements in addition to our standard practices. Our services are available only where local law permits, and we ask all users to verify that access and use comply with their own jurisdiction's regulations. Questions or concerns about our privacy practices can be directed to our support team at any time.